What to do if up to 70% of the sales are processed by customers online.
Studies have shown that up to 70% of sales are made by the customer before they join your business, which is surprising.
I attended a number of seminars and reading a lot of articles touting the growing power mainly because consumers who lives on the Internet.
That being said level:, consumers are interested in products would still like to speak to someone to complete their purchases, so what do I do?
Here are the recommendations to close four core businesses:
1. Be a great listener
We will engage with customers who come with all kinds of what they have received from the network.
Whether you talk to them in person, by phone, by e-mail or chat, listening is about attention and care about the customer everything said or written.
Stay focused on what they are saying by their oral or written word and carefully and then respond to their questions.
2. Ask Questions
Too often in sales immediately after we hear or read what customers have said that we will have a level only to quickly provide answers to their questions. However, when working with high customer notification, do not be afraid to ask questions of our customers to better understand exactly how you can help. Be absolutely clear as to what they mean with their proposals.
When I tell my clients, "We want to host a special event related to incentive trips they want to promote.
Instead of making all kinds of speculation, we asked for specific details about their travels, such as "Do you want an airport limo increased by winners from their home for all?"
It turns out that you do not have the same perception as to what VIP meant. Because our questions, clarification has helped us to provide a solution which is consistent with what they want.